1. Our Service

Kerby provides a residential bin management service in Auckland, which includes moving your rubbish, recycling, and food scraps bins to the kerb before your scheduled Auckland Council collection day and returning them to their original location after collection.

Our service is available to:

Private homeowners
Renters and tenants
Airbnb and short-stay property hosts
Elderly individuals or their families
Property managers and landlords

Our goal is to make bin day easy, consistent, and completely stress-free — every single week.

2. Client Categories & Responsibilities

a. Private Homeowners

You are responsible for providing accurate access instructions and ensuring your bins are accessible on collection day.

b. Renters & Tenants

Renters are welcome to book our services directly.
You must ensure you have permission (if necessary) to allow access to shared spaces or driveways.
Any gates, security codes, or access arrangements must be communicated at the time of booking.

c. Airbnb Hosts & Short-Stay Properties

Hosts must ensure accurate bin collection schedules are provided to Kerby.
Property access instructions must be kept up to date, including any gate codes or key arrangements.
We do not inspect bin contents and are not responsible for improper waste left by guests.

d. Elderly Clients

Services may be arranged by a family member or caregiver on behalf of an elderly client.
We treat all elderly clients with care and respect, and may offer additional support where possible.
If you are arranging service on behalf of someone else, you agree to these terms on their behalf.

e. Property Managers & Landlords

You are responsible for ensuring tenants and contractors do not block access to bins.
We will not enter tenanted premises without prior written permission or agreed access arrangements.
Our liability is limited to our bin services only and does not extend to property management tasks.

3. Subscriptions & Payment

Kerby subscriptions are billed annually in advance.
Your first year is offered at a 50% promotional discount as advertised.
After the first year, your subscription renews at the standard rate unless cancelled.
All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated.
Payments are processed securely via Stripe.
Failure to maintain a valid payment method may result in service suspension.

4. Cancellations & Refunds

You may cancel your subscription at any time after your first year.
Cancellations take effect at the end of the current billing period.
We do not offer refunds for partial billing periods.
If Kerby cancels your service, a pro-rata refund will be offered.
Refunds will be processed within 5 business days.

5. Access Requirements

To allow us to deliver your service, you must ensure:

Bins are accessible at the agreed time (before 6am on collection day)
Gates are unlocked or access codes are provided and up to date
Animals are secured
Driveways and pathways are unobstructed

We reserve the right to charge for a missed service if we are unable to access your bins due to circumstances outside our control.

6. Weather, Public Holidays & Council Delays

Services may be delayed due to adverse weather, public holidays, or changes to Auckland Council's collection schedule.
We will notify you in advance where possible and reschedule accordingly.
We operate in all weather conditions wherever it is safe to do so.

7. Limitation of Liability

While Kerby takes all reasonable care, to the fullest extent permitted by New Zealand law, we are not liable for:

Loss, theft, or damage of bins
Missed collections by Auckland Council contractors
Injury or property damage caused by defective or broken bins
Issues arising from bins that are overfilled, hazardous, or in poor condition
Access problems due to incorrect or incomplete instructions provided by the customer
Damage caused by weather, pests, other third parties, or council staff

Kerby's liability is limited to the cost of the service provided. Under the Consumer Guarantees Act 1993, you have the right to services delivered with reasonable care and skill. If we fail to meet these standards, you may be entitled to a remedy such as a refund or repeat service.

8. Privacy

We collect only the personal information required to deliver our services. Information is stored securely and used in compliance with the Privacy Act 2020. We never sell or share your personal data with third parties without your consent. See our Privacy Policy for full details.

9. Changes to These Terms

We may update these Terms at any time. The most current version will always be available on our website. Continued use of our service after changes are made constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in accordance with New Zealand law and within New Zealand courts.

11. Contact Us

Kerby
Auckland, New Zealand
Email: admin@kerby.co.nz
Website: kerby.co.nz

Terms of Service